Privacy Policy URA HOTELS
DATA CONTROLLER
URA HOTELS, S.L. Av. Juan Bosch Millares, 3- Urb. Sonneland 35100 (SAN BARTOLOMEDE TIRAJANA) – Las Palmas – Spain
Phone: +34 928 140 017 VAT Number: B76267947 – Email: info@urahotels.com
Hereon referred to as URA HOTELS
This policy defines the conditions of use of the domain www.urahotels.com and its social networks on Facebook, Instagram, so we encourage you to read those privacy conditions.
URA HOTELS wishes to inform users of the website and, especially, its customers and users, of its policy regarding the processing and protection of personal data of users and customers that it collects from them when viewing the site or using the services offered on it.
Personal data means any information about an identified or identifiable natural person (“the data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.
MINORS
Under no circumstances will data be collected from minors, as we only allow user registration and service contracting through our website to individuals of legal age with full legal capacity. If you are a minor and have accessed this website, please be informed that you cannot register. In this sense, URA HOTELS has established a procedure to ensure that anyone requesting registration is not only of legal age, but also meets the professional requirements necessary for the proposed professional practice.
COMMITMENT
URA HOTELS has strived to create and maintain a safe and reliable space where professionals can develop their work fully, which is why we uphold some principles that will make you feel secure:
- We will never request personal information that is not strictly necessary for the provision of the service.
- We will never share personal information with anyone, except by legal requirement or with your express consent.
- We will never use the data you have provided us for a purpose other than that collected and expressed at the time you communicate it.
URA HOTELS will modify this privacy policy whenever necessary to adapt it to any legislative or regulatory changes, or with the aim of adapting the policy to the instructions issued by the Data Protection Agency. In this sense, URA HOTELS recommends that users periodically read these policies so that they can be aware of any changes made to them.
The collection of personal data, their processing, and subsequent use are subject to the current legislation in Spain on data protection, as well as in accordance with the new GDPR of the European Union and other complementary rules that may be developed. URA HOTELS will only be responsible and will guarantee the confidentiality and security regarding the personal data collected from users through the website www.urahotels.com, having no responsibility for the processing and further use of personal data that may be carried out by third-party information society service providers acting outside the website.
PURPOSES
The personal data provided through the registration and contact form on the page will be processed by URA HOTELS for the purposes detailed in this section. Users, by ticking the checkbox, expressly and clearly accept that their personal data will be processed by the provider for the following purposes:
- Customer registration and account opening.
- Registration of legal representatives.
- Study and opening of credit with coverage secured by a surety entity when requested by you.
- Billing management.
- Collection management.
- Equipment repair management.
- For the management of training actions.
- For the management of commercial events of the brands we represent.
- Sending communications related to own commercial activities.
- Historical and statistical purposes.
- In order to offer products or services from third parties, related to the technology sector, that may be of interest to the client.
- Conducting quality surveys.
- Human resources: Assess your professional suitability for the requested position and enable your participation in personnel selection processes.
- Manage and resolve claims raised by users and customers.
CONTACT AND WEB FORMS.
We may process your IP, operating system or browser, and even the duration of your visit, anonymously.
If you provide us with data in the contact form, you must identify yourself in order to be contacted, if necessary, for:
- Answering your queries, requests, or petitions.
- Managing the requested service, answering your request, or processing your petition.
- Information by electronic means, related to your inquiry.
- Commercial or event information by electronic means, provided there is express authorization.
- Conducting analysis and improvements on the Web, our products, and services. Improving our professional and communication strategy.
- The acceptance and consent of the interested party: In cases where completing a form and clicking on the “send” button is necessary to make a request, doing so will necessarily imply that you have been informed and have expressly consented to the content of the clause attached to that form or acceptance of the privacy policy.
WHEN ARE USERS’ PERSONAL DATA COLLECTED ON THE WEBSITE?
URA HOTELS informs its users that personal data is collected through the completion of forms and email addresses in the “Contact” section of the website.
If you do not wish for URA HOTELS to process your personal data, we kindly ask you to refrain from completing the forms on the website. In any case, URA HOTELS will inform you expressly and in a readable manner regarding the conditions under which personal data is collected and the purposes for which it will be used, the obligation to provide it or not, the rights available to the user, the conditions under which they can be exercised, and any other necessary additional information.
Processing of personal data shall mean any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.
The provider expressly informs and guarantees users that their personal data will not be transferred under any circumstances to third-party companies, and that in case of transferring personal data, the express, informed, and unequivocal consent of the owners will be sought beforehand.
The provider expressly informs and guarantees that no international data transfers to third countries will be made.
All data requested through the website are mandatory, as they are necessary for the optimal provision of the service to the user. If not all data are provided, the provider does not guarantee that the information and services provided will be fully adjusted to your needs.
WHAT PRINCIPLES WILL WE APPLY TO THE PROCESSING OF YOUR DATA?
The following principles will be applied to the processing of personal data that meet the requirements of the new General Data Protection Regulation and whose philosophy and purpose, we fully share. These are as follows:
- Personal data must be processed in a lawful, fair, and transparent manner.
- Personal data must be collected for specified, explicit, and legitimate purposes.
- Personal data must be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
- Personal data must be accurate and kept up to date.
- Personal data must be kept in a form that allows identification of the data subject for no longer than is necessary for the purposes for which the data is processed.
- Personal data must be processed in a way that ensures appropriate security.
WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR DATA?
LEGAL BASIS
Next, we explain the legal basis that allows us to use your data:
- When you give us your consent.
- For the fulfillment of a contractual relationship.
- On the basis of a legitimate interest. To be able to better meet your expectations and increase your level of customer satisfaction by developing and improving the quality of the services we provide that may be of interest to you. To achieve this goal, we need to process your information anonymously without any characteristics that may identify you.
Also, based on a legitimate interest, URA HOTELS wants to maintain a close and familiar relationship with its customers, so, in our professional relationship, we may congratulate you on the holidays.
These legitimate interests respect your right to the protection of personal data, honor, and personal and family privacy. It is desirable and necessary for URA HOTELS to have reasonable expectations that your data will be used anonymously (applying security measures and techniques that guarantee confidentiality and prevent your identification) so that we can improve the services we provide to the professional community we serve and of which you are a part. Remember that, in cases based on legitimate interest, you can always exercise your right to object if you deem it appropriate by contacting info@urahotels.com.
TO WHOM WILL WE DISCLOSE YOUR DATA? Recipients.
RECIPIENTS
We will not transfer your personal data to third parties unless we are required by law or you have unequivocally, clearly, and expressly consented to it. There will also be no international transfers of data.
In any case, data will be disclosed to:
- To the manufacturers and/or their national representatives to provide technical warranties on the products manufactured and distributed by them.
- In order to provide a prompt response to breakdowns, data may be communicated to companies providing technical subcontracting services, always as a data processor.
- Public Services responsible for the production of official statistics.
- To private entities with whom an agreement of collaboration is signed within the functions of URA HOTELS, such as in training and professional certification matters.
- Insurance companies, for mandatory insurances, or with the consent of the customer, for professional liability.
- To providers of services acting as data processors.
- Media and dissemination when carrying out business activities, training, social and/or recreational events, including corporate website and social networks.
- In case of non-payment, data will be communicated to companies specializing in financial solvency.
- Any other required by current legislation.
WHAT ARE YOUR RIGHTS WHEN PROVIDING US WITH YOUR DATA?
Right to Information: You have the right to be clearly informed BEFORE your data is collected about which of your data is being processed, the purpose for which it is processed, where the data was obtained, and if it will be or has been communicated to anyone.
Right of Access: To know which of your data is being processed, for what purpose it is processed, where the data was obtained, and if it will be or has been communicated to anyone.
Right to Rectification: To modify your inaccurate or incomplete data.
Right of Erasure: To erase your inappropriate or excessive data.
Right to Object: To prevent your data from being processed, or to stop processing it, only in cases established by law.
Right to Restriction of Processing: To request the suspension of data processing in the cases established by law.
Right to Data Portability: To receive your provided data in an electronic format commonly used and be able to transmit it to another controller.
Right not to be Subject to Individualized Decisions: To avoid being the subject of a decision based solely on the processing of your data.
- Any customer has the right to confirm whether or not URA HOTELS is processing their personal data. Interested parties have the right to access their personal data, as well as to request the correction of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
- In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. You can request the limitation of processing in the following cases:
- While the contestation of the accuracy of your data is being verified.
- When the processing is unlawful, but you oppose the deletion of the data.
- When URA HOTELS does not need to process your data, but you need them for the exercise or defense of your claims.
- When you have objected to the processing of your data for the fulfillment of a public interest mission or for the satisfaction of a legitimate interest, while verifying if the legitimate interest reasons prevail over yours.
- In certain circumstances and for reasons related to your particular situation, interested parties may object to the processing of their data. URA HOTELS will stop processing the data, except for legitimate reasons, or the exercise or defense of possible claims.
- In certain circumstances and for reasons related to your particular situation, interested parties may request the portability of their personal data. You can receive, in electronic format, the personal data that you have provided us and those obtained from your professional relationship with URA HOTELS, as well as transmit them to another professional association.
- We inform you of your right to withdraw, at any time, the consent given to process your data, without affecting the legality of the processing based on the consent given prior to its withdrawal.
- If you believe that we have not treated your personal data in accordance with European and national regulations, we remind you, by legal imperative, of your right to file a complaint with the Spanish Data Protection Agency (www.agpd.es) if you believe that data processing is not in accordance with European regulations.
- You can exercise your rights by proving your identity (copy of your ID), by sending an email to the address: info@urahotels.com
- Exercising these rights is free of charge.
- Also, you can withdraw the consent given at any time without affecting the legality of the processing by sending your request to the aforementioned address or by going to the central URA HOTELS facilities. Remember to include your ID with the request or equivalent identity document.
HOW LONG WILL WE KEEP YOUR DATA?
DATA RETENTION PERIOD
Depending on the type of data being processed:
- The personal data provided will be kept as long as you are a customer.
- The data will be kept indefinitely until deletion is requested by the data subject.
- During the period of legal obligations imposed in the tax and/or commercial scope.
- Once the contractual relationship has ended, we will keep it blocked during the legal prescription periods, generally 10 years due to anti-money laundering and terrorism financing regulations.
HOW CAN I EXERCISE MY RIGHTS?
To exercise any of your rights, you must submit a formal request through the following means:
Email: info@urahotels.com
Postal Mail: To the Data Protection Officer: Av. Juan Bosch Millares, 3- Urb. Sonneland- 35100- San Bartolomé de Tirajana.
Or by presenting yourself at the URA HOTELS headquarters at the indicated address.
- Copy of ID (passport or other identification document) or electronic signature.
- Content of the request you make, and if necessary, the accompanying documents.
- Address (for notifications), date, and signature
If you exercise your rights through an expressly appointed voluntary representative, you must provide the document or electronic instrument that verifies the representation.
WHAT CAN I DO IF MY RIGHTS ARE NOT ADDRESSED?
If you believe that your request has not been satisfied, you may file a complaint with the Spanish Data Protection Agency on their website section:
https://sedeagpd.gob.es/sede-electronica-web/vistas/formReclamacionDerechos/reclamacionDerechos.jsf
URA HOTELS informs that the exercise of these rights by a third party not authorized by the user may constitute the commission of the crime of discovery and disclosure of secrets pursuant to the second section of Article 197 of the Penal Code, punishable by imprisonment of one to four years and a fine of twelve to twenty-four months; without prejudice to the other consequences that both the legitimate owner of the personal data and URA HOTELS may face due to any civil or administrative actions to which they are entitled.
Likewise, the user may unsubscribe from any subscription services provided by clicking on the unsubscribe section of all emails sent by the provider.
The provider has also taken all necessary technical and organizational measures to ensure the confidentiality, integrity, and availability of the personal data it processes, as well as to prevent its loss, alteration, and/or access by unauthorized third parties, as established by the GDPR in Article 32.
USE OF COOKIES AND ACTIVITY FILES
The provider, on its behalf or that of a third party contracted for the provision of measurement services, may use cookies when a user browses the website. Cookies are files sent to the browser by a web server with the aim of recording the user’s activities during their browsing time.
The cookies used by the website are associated only with an anonymous user and their computer and do not themselves provide the user’s personal data.
By using cookies, the server hosting the website can recognize the web browser used by the user to facilitate navigation, allowing, for example, access for users who have previously registered to areas, services, promotions, or contests reserved exclusively for them without having to register on each visit. They are also used to measure audience and traffic parameters, control progress, and the number of entries.
The user has the option to configure their browser to be notified of the receipt of cookies and to prevent their installation on their computer. Please refer to your browser’s instructions and manuals for more information.
To use the website, it is not necessary for the user to allow the installation of cookies
